"CENTRAL VACUUM SPECIALISTS SINCE 1984"
CMW CENTRAL VACUUM SYSTEMS provides SALES, SERVICE, INSTALLATIONS, and REPLACEMENT whole house, (CONVENTIONAL and RETRACTABLE HOSE CENTRAL VACUUM SYSTEMS). Our in home service area covers Maryland, District of Columbia, Delaware, and some areas of Pennsylvania, Virginia, and West Virginia. 
TYPE OF SERVICE:
1) INSTALLATIONS:
CMW Company, Inc. installs CONVENTIONAL and RETRACTABLE HOSE CENTRAL VACUUM SYSTEMS  in NEW and EXISTING homes. We have been installing central vacuum systems for over 35 years. Most installations are completed in one day. Whether you are interested in installing a system in your existing home or your home being built we can take care of all your central vacuum needs. 
A "CONVENTIONAL" SYSTEM HAS A 30' OR 35' HOSE THAT IS STORED IN A CLOSET ON A HOSE HANGER, AND IS PLUGGED INTO INLETS LOCATED THROUGHOUT THE HOME COVERING BETWEEN 700-750 SQUARE FEET PER INLET.

A "RETRACTABLE HOSE" SYSTEM HAS A HOSE THAT COMES IN 30', 40', 50' OR 60' LENGTHS. THESE INLETS COVER FROM 700 SQUARE FEET TO 2500 SQUARE FEET PER INLET DEPENDING ON THE HOSE LENGTH. THE HOSE IS PULLED OUT OF THE INLET WHEN NEEDED, AND RETRACTS BACK INTO THE WALL AFTER YOU ARE FINISHED VACUUMING, ELIMINATING THE NEED TO STORE OR CARRY THE HOSE.

If you would like to receive a quote for a CENTRAL VACUUM SYSTEM, please call 301-725-8227 or email mickey@cmwvacs.com with all of the specifics of your inquiry; such as, type of home, square footage and any floor plans if available, etc... 

2)  SERVICE:
FOR SERVICE: please use the service form on the "contact cmwVacs.com" page with all of the information asked so that we can better assist you when we return your inquiry. Call 301-725-8227 or email mickey@cmwVacs.com.

HOUSE CALLS:
Our technicians are dispatched to come to your home for all of your CENTRAL VACUUM SYSTEM needs.  A base trip charge to come out to a home is $175.00 (plus the cost of materials).  This charge covers most service calls that do not require dry wall to be cut or other invasive procedures.  If the repair/service goes beyond the normal 30 minutes, there is a charge of $15 per every 15 minute increment.  While scheduling an appointment, customers will be asked a series of questions and those answers will be provided to the technician to help prepare for the service call.  This assists in making your repair go as quickly as possible to help keep costs low.  Please visit our TROUBLESHOOTING page prior to contacting us for a service call (personnel do not troubleshoot over-the-phone).  By visiting the troubleshooting page, you may be able to solve the issue yourself and therefore save the cost of a service call/trip charge by us.   

 DROP OFF METHOD: PLEASE CALL BEFORE COMING IN

 Customers can normally drop CENTRAL VACUUM repairs off 9:30-4 M-F.(PLEASE CALL FIRST) Please bring in your entire attachments/tool kit for repair diagnosis because the problem can be with your power nozzle, wand, and or your hose. If you are not sure call us at 301-725-8227.  A base diagnostic fee of $50 is paid at the time of drop off.  Diagnostic fees cover the cost of intake and tear down time and will be applied to the cost of the actual repair.  Diagnostic fees can also be applied towards the purchase of a new unit/tools if applicable.  Please keep in mind when dropping off a repair that office personnel do not diagnose, repair, or give technical advice. Your repair/costs will be explained to you when you communicate with the technician after he has diagnosed your repair.  

 WARRANTY WORK:

 If you have a CMW installed system, you have a 1 year warranty that covers parts, labor and trip charges. 

After the one year, or on products not installed by CMW, manufacturers warranties on products only cover the cost of the actual DEFECTIVE product/item.  Warranties do not cover our company’s shipping, trip, or labor charges to repair products that are covered under a manufacturer's warranty.  You will be charged our company's normal labor, shipping, and trip charge explained above to come out to your house.

 

TROUBLESHOOTING:

 

Please use our TROUBLE SHOOTING page on our website prior to contacting us for an appointment.  Technicians are out in the field-they cannot troubleshoot over the phone.  Office personnel schedule appointments only, they cannot troubleshoot over the phone.  


3) SALES
*For purchasing products visit our website and press the SHOP option, or stop by 9:30-4 M-F (PLEASE CALL FIRST), call 301-725-8227, or email mickey@cmwVacs.com with your requests.

4) REPLACEMENT SYSTEMS:

CMW can REPLACE your existing power unit with a new power unit within the time of a normal service call. Most NEW SYSTEMS COME WITH A 10 YEAR WARRANTY, AND SOME SYSTEMS HAVE A LIFE TIME WARRANTY. WE INSTALL MOST BRANDS THAT ARE MADE AND HAVE BOTH BAGGED UNITS AND SYSTEMS WITHOUT BAGS. Bagged units make it easier and more sanitary to dispose of the dirt that has been collected. The bags hold up to 8 gallons of dirt, depending on the unit, and only need to be changed every 6 months to a year. Units without a bag have a dirt receptacle that needs to be emptied periodically. 


*We only do CENTRAL VACUUM SYSTEMS and WHOLE HOUSE HEPA SYSTEMS, not any other type of vacuum or cleaning machine.

*Working Hours, under normal conditions, are 9:30-4 Monday-Friday.  All orders, voice mails, and emails will be attended to during that time.